Abstract:
Communication and social skills of nurses are essential elements in ensuring quality care and creating a positive experience for patients. In this study, we aim to assess the level of development of nurses' social skills and their perception of communication in interactions with patients, using the online questionnaire survey method. Our sample included 104 nurses from various specialties and medical units. Through a structured questionnaire with 9 questions and several answer options, we observed their perceptions and experiences regarding communication with patients and their comfort level in social interactions. Analysis of the data revealed that most respondents recognized the importance of social skills in nursing and expressed a desire to improve their communication skills. Patient feedback has been identified as an effective measure for evaluating the effectiveness of social skills training, suggesting that improving the doctor-patient relationship may lead to greater patient satisfaction and increased adherence to treatment.
