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| dc.contributor.author | ZUBENSCHI, Ecaterina | |
| dc.date.accessioned | 2020-12-22T16:39:41Z | |
| dc.date.available | 2020-12-22T16:39:41Z | |
| dc.date.issued | 2020 | |
| dc.identifier.citation | ZUBENSCHI, Ecaterina. Instrumente de bază de monitorizare a calității servicii sociale. In: Probleme ale ştiinţelor socioumanistice şi modernizării învăţământului: conf. șt. intern. aniversară “80 de ani ai Universităţii Pedagogice de Stat „Ion Creangă” din Chişinău”; 8-9 octombrie, 2020, Seria 22; Tipogr. UPS "Ion Creangă", Chișinău, 2020, Vol. 1. pp. 250-259. ISBN 978-9975-46-449-9. ISBN 978-9975-46-450-5 (Vol.1). | en_US |
| dc.identifier.isbn | 978-9975-46-450-5 | |
| dc.identifier.uri | http://hdl.handle.net/123456789/2062 | |
| dc.description.abstract | The use of quality control tools is a major requirement of international ISO standards. These tools apply in any organization, depending on the field of activity, type of organization, production system, services provided, intended purposes, etc. Quality control tools allow the establishment, control and verification of quality characteristics of services, as well as process control, avoidance of non-conformities, analysis of quality problems and quality improvement. | en_US |
| dc.language.iso | ro | en_US |
| dc.publisher | Universitatea Pedagogică de Stat “Ion Creangă” | en_US |
| dc.subject | Cause-effect diagram (Ishikawa) | en_US |
| dc.subject | Quality Management System (SMC) | en_US |
| dc.subject | Pareto chart | en_US |
| dc.subject | Histogram of defects | en_US |
| dc.subject | Customer Satisfaction Measurement System (SMSC) | en_US |
| dc.title | Instrumente de bază de monitorizare a calității servicii sociale | en_US |
| dc.type | Article | en_US |
